FAQ

Everything buyers ask before the first order

Straight answers on cost, quality, payment, shipping and compliance. If something is missing, send the question — we answer within one business day.

QUESTIONS20 answers

RESPONSEWithin one business day

NO SALES SEQUENCEOne reply, then you decide

Working with WELSEEK

What exactly does WELSEEK do?

We find and vet factories in China, manage the order and the quality control, consolidate goods from multiple suppliers and arrange shipping to your door. You can use the whole chain or a single service.

How are you different from Alibaba or a trading company?

Alibaba is a directory: it lists suppliers but does not verify them for your order. A trading company buys and resells, so its margin is hidden in your price. We are paid a declared fee by the buyer, and we work for you on the factory’s floor.

Do you work with small businesses?

Yes. Around half our clients place their first order under USD 10,000. We tell you honestly when an order is too small for the economics to work.

Can you sign an NDA?

Yes, mutual NDA before you share drawings, artwork or supplier lists.

Quality and inspection

What standard do you inspect to?

AQL 2.5 under ISO 2859-1 as standard, with AQL 1.5 for regulated categories. Critical defects fail the lot regardless of the AQL result.

Who pays for rework?

The factory. Because the balance is released only after inspection passes, the factory has a direct interest in fixing defects before shipment.

Do you use third-party labs?

Yes, for CE, FCC, FDA, LFGB, CPSIA, REACH and EN 71 testing. Reports are issued in your name and we interpret the result for your market.

Can I see the factory’s photos and video?

Every inspection report includes annotated photos. On managed orders you also get weekly photo and video updates during production.

Pricing and payment

What does it cost?

Sourcing and quotes are free. Managed orders carry a 5% service fee on the goods value, declared in writing. Inspection for third-party orders is USD 280 per man-day plus travel.

How do I pay?

You pay the factory directly, usually 30% deposit and 70% before shipment, or through our managed payment. We verify bank details by phone before any transfer.

Is my money protected?

We verify the factory’s legal entity and bank account, keep the payment in a documented thread, and withhold the balance until inspection passes. We never ask for payment to a personal account.

Do you take commission from factories?

No. That is the core of the model: our fee comes from you, so our recommendation is not for sale.

Shipping and logistics

Which incoterms do you work with?

DDP, DAP, CIF, FOB and EXW. DDP is the most common because it gives you one landed price.

How long does shipping take?

Sea freight is 25–40 days door to door; air is 5–10 days; express is 3–6 days. We quote transit against your deadline, not in isolation.

Can you consolidate several suppliers?

Yes — that is one of the most common reasons clients come to us. We receive goods in Ningbo, check them, repack and load one container.

Do you handle Amazon FBA?

Yes. FNSKU labelling, poly bagging, carton compliance, palletising and delivery to the fulfilment centre.

Compliance and risk

Can you guarantee my product complies with EU or US rules?

We can verify what is claimed, arrange accredited testing and check labelling against the destination market. Legal responsibility for compliance remains with the importer of record, and we will tell you exactly which obligations are yours.

What if the factory is a scam?

It is the most common fear and a real risk. We verify the legal entity, the bank account and the factory floor before money moves — and we walk away from orders where the evidence does not hold.

What about intellectual property?

We sign NDAs, keep your drawings out of shared channels, and require factories to confirm in writing that they will not produce your design for others.

NEXT STEP

Tell us what you need. We will tell you what it costs.

Send one product link or a photo. Within five working days you get factory options, unit prices, tooling, lead time and a landed cost to your door.

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